These Terms & Conditions govern your use of telur44 and constitute a legally binding agreement between you and the platform. Please read them carefully before creating an account.
You must be aged 21 or above to register and use telur44. We verify age during the KYC process and reserve the right to suspend any account found to be in breach of this requirement.
Each player is permitted to hold only one active account. Duplicate accounts are subject to immediate suspension and forfeiture of any outstanding balances pending investigation.
All promotional bonuses are subject to wagering requirements before withdrawal. Rollover multipliers, eligible games, and expiry windows are stated in each individual promotion's terms.
Identity verification is mandatory before processing your first withdrawal. Documents accepted include Malaysian MyKad, Passport, and a recent proof of address issued within three months.
Deposit limits, loss limits, cool-off periods, and self-exclusion are available to all players. We encourage you to use these tools to maintain control over your gambling activity.
These Terms are governed by applicable laws in the jurisdiction under which telur44 is licensed. Disputes not resolved through our internal process may be referred to the relevant licensing authority.
These Terms and Conditions (hereinafter "Terms", "Agreement", or "T&C") constitute a legally binding agreement between you (hereinafter "Player", "User", "you", or "your") and telur44 (hereinafter "the Company", "the Platform", "we", "us", or "our") in respect of your access to and use of the telur44 website, applications, and all associated services (collectively, the "Platform").
By completing the account registration process, making a deposit, placing a bet, or otherwise accessing any part of the Platform, you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms in their entirety, including any supplementary rules, policies, and guidelines incorporated by reference herein.
telur44 provides online casino games, sports betting markets, live dealer services, and related digital entertainment to eligible players in Malaysia, including those located in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and other states across the country. Access to the Platform is subject to your satisfying all eligibility requirements set out in these Terms.
Important: If you do not agree to any part of these Terms, you must immediately cease use of the Platform and must not proceed with registration. Continued use of the Platform constitutes your ongoing acceptance of the Terms as amended from time to time.
In these Terms, unless the context otherwise requires, the following definitions apply:
| Term | Meaning |
|---|---|
| "Account" | The personal account registered by a User on the Platform to access services. |
| "Balance" | The total of real-money funds held in a User's Account at any given time, excluding bonus funds unless specifically stated. |
| "Bonus Funds" | Promotional credits granted by telur44 subject to wagering requirements and other applicable promotion-specific conditions. |
| "KYC" | Know Your Customer — the identity and address verification process required before withdrawals and certain account features are enabled. |
| "Wagering Requirement" | The minimum cumulative amount a User must stake before bonus-derived winnings become eligible for withdrawal, expressed as a multiple (e.g., 15x). |
| "Prohibited Territory" | Any jurisdiction in which use of the Platform is restricted or prohibited under applicable law. |
| "MYR / RM" | Malaysian Ringgit, the primary currency in which Account balances and transactions are denominated on the Platform. |
| "Services" | All products, games, betting markets, and features made available through the telur44 Platform. |
To register an Account and use the Services, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the Platform:
Age Verification Notice: Providing false information regarding your age during registration constitutes a material breach of these Terms. Any Account found to have been registered by a person under the age of 21 will be immediately closed, all balances forfeited, and the matter may be reported to the relevant authorities.
When registering an Account, you agree to provide accurate, current, and complete information as requested in the registration form. You further agree to maintain and promptly update such information to ensure it remains accurate at all times.
You are solely responsible for maintaining the confidentiality of your Account username and password. You must not disclose your login credentials to any third party, allow any third party to use your Account, or use the Account of any other person. telur44 will not be held liable for any loss or damage arising from your failure to safeguard your Account credentials.
You must notify telur44 immediately upon becoming aware of any unauthorised access to or use of your Account. Contact our 24/7 support team via Live Chat or by emailing [email protected]. We reserve the right to temporarily suspend your Account pending investigation of any reported security incident.
telur44 is required to verify the identity of all players before processing withdrawals. You agree to provide the following documents upon request:
Failure to provide satisfactory KYC documentation within a reasonable period requested by the Company may result in withdrawal restrictions or Account suspension pending verification.
telur44 accepts deposits exclusively through payment methods that are lawfully available in Malaysia. Supported payment methods currently include Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank online banking, Hong Leong Connect, DuitNow, and FPX (Financial Process Exchange). All transactions are denominated in Malaysian Ringgit (MYR) unless otherwise specified.
Note on Deposit Limits: You may set personal deposit limits within your Account settings at any time. Once a deposit limit is reduced, the change takes effect immediately. Requests to increase a previously set limit are subject to a mandatory 24-hour cooling-off period before implementation.
Withdrawal requests are processed subject to the following conditions being met in full at the time of the request:
telur44 targets the following standard processing times, measured from the point of withdrawal approval by our finance team:
telur44 shall not be liable for delays caused by third-party payment processors, bank maintenance windows, or events outside the Company's reasonable control.
telur44 offers various promotional bonuses and incentives to eligible players, including welcome bonuses, reload bonuses, cashback offers, and VIP loyalty rewards. All bonuses are subject to the following general conditions unless a specific promotion states otherwise:
telur44 reserves the right to modify, suspend, or discontinue any promotion at any time with or without prior notice. The Company also reserves the right to withhold or reclaim any bonus or associated winnings where it determines, in its reasonable discretion, that a promotion has been claimed in breach of these Terms.
All bets and wagers placed on the Platform are subject to the following general rules in addition to any sport-specific or game-specific rules published by telur44:
In the event of a manifest pricing error, software malfunction, or technical fault that materially affects the integrity of a bet or game outcome, telur44 reserves the right to void the affected bets and return stakes to the relevant Accounts. No compensation will be paid in respect of cancelled bets arising from such errors.
The following conduct is strictly prohibited on the Platform. Any User found to have engaged in prohibited conduct is subject to immediate Account suspension, forfeiture of Balance and bonuses, and may be subject to legal action:
telur44 is committed to promoting responsible gambling. We believe that gambling should remain an enjoyable form of entertainment and must never become a source of financial hardship or personal harm.
The Platform provides the following responsible gambling tools, accessible directly from your Account settings:
Reducing a deposit or loss limit takes effect immediately. Requests to increase such limits are subject to a mandatory 24-hour reflection period. Self-exclusion is permanent unless you formally apply for re-registration after a minimum exclusion period of six months, subject to the Company's assessment.
For more detailed information on our responsible gambling commitments and available resources, please visit our Responsible Gambling page.
All content published on the telur44 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of telur44 or its content suppliers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes in accordance with these Terms. This licence does not permit you to download, reproduce, republish, modify, transmit, or distribute any content from the Platform without the prior written consent of telur44.
To the maximum extent permitted by applicable law, telur44 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:
Nothing in these Terms shall limit or exclude telur44's liability for fraud, fraudulent misrepresentation, or any other matter that cannot lawfully be excluded or limited.
Platform Availability: While telur44 targets 99.5% platform uptime, we do not warrant that the Platform will be available without interruption. We shall have no liability for losses attributable to scheduled or emergency maintenance windows or events beyond our reasonable control.
telur44 reserves the right to amend these Terms at any time. Where changes are material, we will endeavour to provide reasonable notice by posting an updated version of the Terms on the Platform and, where practicable, sending a notification to your registered email address.
Your continued use of the Platform following the publication of any amended Terms constitutes your acceptance of those amendments. If you do not agree to any amended Terms, you must cease use of the Platform and close your Account by contacting our support team.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of the jurisdiction in which telur44 holds its operating licence.
In the event of a dispute regarding a bet settlement, Account balance, bonus eligibility, or any other Platform matter, you are required to first contact telur44's support team via Live Chat or email. Our compliance team will acknowledge your dispute within 48 hours and aim to resolve all matters within 10 business days.
If your dispute is not resolved to your satisfaction through the internal process, you may escalate the matter to the relevant licensing or regulatory authority overseeing the Company's operations. Details of the applicable authority will be provided upon request.
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please do not hesitate to contact the telur44 support team. We are available 24 hours a day, 7 days a week, in English, Bahasa Melayu, and Mandarin Chinese.
Our team serves players across Malaysia including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and all other states.
Responsible Gambling Support: If you are concerned about your own or someone else's gambling habits, please visit our Responsible Gambling page for tools, resources, and self-assessment guidance. For players aged 21 and above only.
If anything in these Terms is unclear, reach out to our support team before placing your first bet. We're available in English, Bahasa Melayu, and Mandarin Chinese — always happy to explain.