Privacy Policy

This Privacy Policy (hereinafter "Policy") is issued by telur44 (hereinafter "the Company", "we", "us", or "our") and applies to all users (hereinafter "you", "your", or "Player") who access, register on, or use the telur44 platform at telur44.cam, including all associated applications and services (collectively, the "Platform").

telur44 operates as an online casino and sports betting platform serving players across Malaysia, including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and throughout the country. In the course of providing our services, we collect and process personal data about our players. This Policy describes how we handle that data responsibly and transparently.

By registering an account on the Platform, completing the Know Your Customer (KYC) verification process, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

For the purposes of this Privacy Policy, the following definitions apply unless the context otherwise requires:

telur44 collects personal data through multiple touchpoints in the course of providing our services. The categories of data we collect are set out below.

When you create an account on the Platform, we collect the information you voluntarily provide, including:

• Full legal name as it appears on your government-issued identity document
• Date of birth (to verify that you are aged 21 or above)
• Residential address (including city, state, and postcode within Malaysia)
• Email address
• Mobile telephone number
• Preferred currency (Malaysian Ringgit, MYR)
• Account username and password (stored in hashed form — never in plain text)

To comply with anti-money laundering and responsible gambling obligations, we collect the following documents during the KYC process:

• Proof of Identity: A copy of your Malaysian MyKad, Passport, or Driver's Licence (front and back)
• Proof of Address: A recent utility bill or bank statement issued within three months, displaying your name and Malaysian residential address
• Selfie Verification: A clear photograph of you holding your identity document
• Payment Method Verification: A screenshot of the payment method used (e.g., Touch 'n Go eWallet, Maybank account) confirming the account is registered in your name

We record details of all deposits and withdrawals made through the Platform, including the payment method used (such as Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, DuitNow, or FPX), transaction amounts in MYR, timestamps, and transaction status.

We automatically collect certain data about how you interact with the Platform, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, games played, and betting activity logs
• Session duration, login timestamps, and frequency of visits
• Responsible gambling tool usage (deposit limits, session limits, cool-off periods)

When you contact our support team via Live Chat, WhatsApp, or email, we retain records of those communications for quality assurance, dispute resolution, and training purposes.

telur44 processes your personal data only for the purposes set out below. We do not use your data for any purpose that is incompatible with the original purpose for which it was collected.

telur44 processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you have accepted — including account management, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC obligations, anti-money laundering checks, and responsible gambling monitoring.
• Legitimate Interests: Processing conducted in the pursuit of our legitimate business interests, including fraud prevention, platform security, and platform improvement — provided such interests do not override your fundamental rights and freedoms.
• Consent: Processing that is based on your freely given, specific, and informed consent — primarily for marketing communications and the use of non-essential cookies.

telur44 does not sell your personal data. We may share your data with carefully selected third parties only in the circumstances described below:

To facilitate deposits and withdrawals, we share necessary transaction data with licensed Malaysian payment service providers, including the operators of DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and the online banking portals of Maybank, CIMB, Public Bank, and Hong Leong. These processors are bound by their own data protection obligations and may only use your data for the purpose of processing your transaction.

We engage specialised KYC and anti-money laundering service providers to assist in verifying the identity and address of players. These providers process your identity documents under strict data processing agreements and are prohibited from retaining or using your data beyond the scope of verification.

We may disclose personal data to competent authorities, regulatory bodies, or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to protect the safety and rights of the Company, its players, or third parties.

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the applicable privacy arrangements.

telur44 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use are described below:

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will impair the functionality of the Platform and may prevent you from logging into your account.

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are:

• Account Data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable regulatory authority.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer Support Communications: Retained for two (2) years from the date of the last interaction, unless the communication is material to an ongoing dispute or investigation.
• Marketing Consent Records: Retained for the period during which consent is valid, plus one (1) year following withdrawal of consent for audit purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents recovery or reconstruction.

telur44 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit TLS Encryption: All data transmitted between your browser or device and the Platform is encrypted in transit using industry-standard Transport Layer Security (TLS).
• At-Rest Encryption: Sensitive data stored on our servers — including KYC documents, financial records, and hashed passwords — is encrypted at rest using AES-256 or equivalent standards.
• Two-Factor Authentication (2FA): Available on all accounts and strongly recommended for all players to protect against unauthorised account access.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff members with access to personal data undergo regular data protection training.
• Security Monitoring: Our systems are monitored around the clock for suspicious activity, unauthorised access attempts, and anomalous transaction patterns.
• Penetration Testing: The Platform undergoes periodic third-party security assessments to identify and remediate vulnerabilities.

As a player on the telur44 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our Data Protection team via Live Chat or at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days, subject to identity verification.

The telur44 Platform is operated by a company providing services primarily to players in Malaysia. In some cases, data may be processed or stored on servers located outside of Malaysia, including in jurisdictions where data protection standards may differ from those under Malaysian law.

Where such transfers occur, telur44 ensures that appropriate safeguards are in place to protect your personal data, including the use of contractual data transfer agreements and equivalent technical security measures. We only engage service providers and data processors who can demonstrate adequate data protection standards.

The telur44 Platform is intended solely for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. Age verification is a mandatory step in the account registration and KYC process.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our Platform, please contact us immediately at [email protected].

telur44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will update the "Last updated" date at the top of this page and, where practicable, send a notification to your registered email address.

We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the Platform following any update to this Policy constitutes your acceptance of the amended terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the telur44 Data Protection team through any of the following channels. All enquiries are handled with strict confidentiality.

• Live Chat: Available 24/7 directly on the Platform — average response time 3–5 minutes. Agents available in English, Bahasa Melayu, and Mandarin Chinese.
• Email: [email protected] (displayed as plain text — not a clickable link)
• WhatsApp: Contact details provided within your Account dashboard after registration

Our support team serves players across Malaysia including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and all other states. All data-related requests submitted in writing will receive a formal acknowledgement within five business days.